If your order arrives damaged, please: 1. Take clear photos of the parcel and item(s) immediately 2. Contact us within 48 hours of delivery 3. Include your order number and the photos in your message We will assess the damage and offer a replacement, partial refund, or store credit depending on the situation. Damaged outer packaging that does not affect the product inside (e.g., scuffed box, bent corner) does not always qualify for a return.